Domestic Customer Service Executive (Gurgaon)

About the Role

Hiring Customer Service Executives for a domestic inbound voice process for our client.

Key Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Assist customers with queries related to Banking Process.
• Understand customer concerns and provide appropriate resolutions.
• Identify opportunities to upsell relevant products or services and cross-selling.
• Maintain accurate call documentation and follow process guidelines.
• Meet defined quality, productivity, AHT and customer satisfaction targets.
• Maintain professional communication throughout the customer interaction.

Requirements & Tech Stack

• Domestic Voice Process
• Customer Service
• Inbound Calling
• Voice Support
• Customer Query Resolution
• Computer Knowledge
• English Communication
• Problem Solving
• Basic typing speed
• Attention to detail
• Cricket knowledge
• Willingness to work rotational shifts

Key Performance Indicators

• Average Handling Time (AHT)
• Customer Satisfaction (CSAT)
• First Call Resolution (FCR)
• Quality Score
• Attendance & Adherence
• Productivity

Qualifications

• Education: Any Graduate
• Good English communication skills.
• Comfortable handling customers over the phone.
• Good listening and problem-solving skills.
• Basic computer and internet knowledge.
• Ability to understand and explain product-related information.
• Customer-service orientation with a positive attitude.
• Ability to work in a target-driven environment.

Work Details

• After training, employees will work in rotational shifts.
• Female employees: Shift window from 8:00 AM to 8:00 PM
• Male employees: Rotational shifts as per business requirements
• The role follows a 6-day working schedule with one rotational day off.
• Cab facility: Not provided during general shifts. Cab transportation is available only for employees working during odd hours.

Salary

• ₹15,500 per month for freshers.
• Up to ₹18,000 per month for candidates with relevant experience.