Customer Support Executive

About the Role

Aroleap is seeking a full-time, on-site Customer Support Executive to join their team at a WeWork office in Bengaluru. This role operates 6 days a week on a rotating schedule, including some weekends.

Key Responsibilities

• Act as the primary point of contact for Aroleap customers.
• Manage the customer journey from machine shipment through post-service visits.
• Coordinate installations across cities:
• Send shipping notices and update customers on delivery status.
• Gather pre-installation details (floor type, lift access, map location).
• Book installation slots and coordinate with the technician network.
• Ensure all scheduled time slots are met.
• Customer follow-up and troubleshooting:
• Handle customer interactions via WhatsApp, calls, and email with professionalism and empathy.
• Troubleshoot hardware faults remotely via video calls.
• Identify and escalate recurring issues promptly.
• Maintain accurate records of all interactions and share insights with product and operations teams.

Requirements & Tech Stack

• Excellent spoken and written English and fluent Hindi.
• Kannada is a bonus.
• Hardworking and self-driven.
• Strong customer-handling skills; capable of managing 20-30 conversations daily.
• Comfortable coordinating with logistics partners and field technicians in a fast-paced environment.
• Working knowledge of Excel / Google Sheets and messaging tools.
• WhatsApp Business experience is a plus.
• Organized, proactive, and calm under pressure.
• Interest in fitness, consumer hardware, or health-tech is a plus.
• Prior work in customer support, operations, or logistics is an advantage.

Compensation

• ₹25,000 – ₹35,000 per month.