Relationship Manager

About the Role

Seeking an enthusiastic sales representative to contribute to sales generation. The role involves closing sales deals via client visits and maintaining good customer relationships.

Key Responsibilities

• Client Servicing & Relationship Management
• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails, and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.
• Retention & Renewals
• Drive timely contract renewals and ensure minimal client churn.
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
• Provide clients with ROI-driven insights to reinforce the value of our services.
• Upselling & Cross-Selling
• Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.
• Collaborate with internal teams to customize offerings as per client needs.
• Collaboration & Reporting
• Coordinate with support, operations, and product teams to resolve client queries quickly.
• Maintain accurate records of all client interactions, renewals, and account activities in CRM.
• Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.

Requirements & Tech Stack

• Communication skills
• Information gathering and management
• Persuasiveness
• Negotiation skills
• Stress tolerance
• High energy levels
• Self motivation
• Client Visit
• CRM

Qualifications

An effective sales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services, as well as dealing with complaints and doubts.