Customer Service Assistant

About the Role

This role is for a Customer Service Assistant at Mouser, a globally authorized distributor of semiconductors and electronic components.

Key Responsibilities

• Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet, or database commands; formats material as required.
• Proofs material entered and generated data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data, to verify customer requests are processed correctly.
• Files, keeps records, and prepares/transmits/sorts/distributes faxes, mail, e-mail, and reports as needed.
• Promotes and maintains high standards of quality and service excellence.
• Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.
• Understands and can correctly work with multiple currencies and other requirements about processing international orders.
• Provides Chat support as required, in local language plus other required languages.
• Supports local Customer Service teams and provides support for other teams when needed.
• Actively supports the team by aiding for complex or uncommon requests and best practices.

Requirements & Tech Stack

• Effective time management and planning/organizing skills.
• Professional verbal and written communication in local language (minimum), including in a telephone environment.

Qualifications

• Bachelor’s degree.