Technical Customer Support Professional II

About the Role

As a Technical Customer Support Professional II at Trimble Inc., you will play a crucial role in the successful implementation and deployment of Application solutions on hosted and on-premise customer servers. You will provide critical technical expertise, troubleshooting assistance, and user support during the deployment process.

Key Responsibilities

• Deployment Planning & Coordination: Collaborate with cross-functional teams and stakeholders to plan deployment activities, develop strategies, timelines, and resource requirements. Coordinate across groups to ensure smooth execution.
• Technical Architecture & Guidance: Understand the technical deep-dive aspects of deployed systems or software. Provide ongoing guidance and support to teams involved in the deployment process, identifying technical risks and proposing workarounds.
• User Support & Training: Assist end-users in understanding and utilizing deployed software. Provide training sessions, address user queries, and deliver timely, high-quality resolutions.
• Documentation & Progress Tracking: Create and maintain comprehensive deployment documentation, including procedures, user guides, and troubleshooting resources. Prepare deployment progress reports and track issues.
• Continuous Improvement: Identify opportunities to optimize the deployment process and enhance efficiency. Propose and implement process improvements, automation workflows, or tools.

Requirements & Tech Stack

• Cloud Platform Mastery: Strong knowledge and hands-on experience with cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, or similar providers, including compute, storage, networking, databases, and deployment models (IaaS, PaaS, SaaS).
• Systems Administration & Networking: Proficient in system administration tasks (server provisioning, configuration management, troubleshooting) and networking concepts (IP addressing, subnets, routing, load balancing, firewalls). Familiarity with virtualization technologies like VMWare, Hyper-V, or KVM.
• Cloud Security Infrastructure: Solid understanding of cloud security best practices, including identity and access management (IAM), encryption, network security groups, and data protection.
• Automation Capabilities: High proficiency in scripting languages like Python, Bash, or PowerShell for automation scripting and system integration.
• Product Knowledge: Ability to quickly develop and maintain a high level of knowledge of Viewpoint software products.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in deployment support, software implementation, or a similar role.
• Exceptional written and verbal communication skills.
• Active listening capabilities.
• Highly organized and self-directed approach to problem-solving.
• Ability to maintain professionalism, discretion, and accuracy.
• Foundational understanding of Business Accounting and basics of Payroll Management.