Junior Customer Support executive, Hindi

About the Role

LMES Academy is seeking a proactive and service-oriented Support Executive comfortable with English, Hindi, and Telugu to join their growing team. This role involves handling customer interactions across calls, chats, and emails to ensure a seamless and positive experience for learners and parents.

Key Responsibilities

• Handle inbound and outbound customer interactions via calls, chats, and emails.
• Provide accurate information and timely resolution to customer queries and concerns.
• Ensure high levels of customer satisfaction through professional communication.
• Coordinate with internal teams (Operations, Academic, Finance, etc.) for issue resolution.
• Maintain proper documentation of customer interactions and follow-ups in CRM tools.
• Manage operational tasks to ensure smooth day-to-day processes.
• Identify recurring issues and escalate them appropriately.
• Follow defined processes, SLAs, and quality standards.
• Contribute to improving customer experience and operational efficiency.

Requirements & Tech Stack

• English, Hindi, and Telugu language proficiency.
• Day Shift (Rotational Offs)

Qualifications

• 0–3 years of experience in Customer Support (Freshers can also apply).
• Strong verbal and written communication skills.
• Service-oriented mindset with a focus on customer satisfaction.
• Good problem-solving and multitasking abilities.