Associate, Global Service Desk
Concentrix
Pune/Pimpri-Chinchwad Area0–2 yrs45m agovia LinkedIn
About the Role
The Associate, Global Service Desk role is within the Information Technology and Global Security team. This team delivers technology infrastructure, software solutions, and global security for staff and clients.
Key Responsibilities
- Complete IT change management assessments
- Identify, analyze, and prepare risk mitigation tactics
- Support organizational design and definition of roles and responsibilities
- Coordinate efforts with other specialists
- Manage stakeholders
- Track and report issues
- Define and measure success metrics
- Support IT change management at the organizational level
- Manage the IT change portfolio
- Monitor IT change progress end to end covering the change life cycle
- Attend to break/fix engagements as required by Situation Management for technology-related problems and issues received from both internal and external clients
Requirements & Tech Stack
- Intermediate knowledge for change management and IT Platform
- Proficient in Microsoft Office
Qualifications
- Effective communication skills, both written and verbal
- Ability to multi-task and meet timelines on deliverables
- Detail-oriented
- Ability to complete all assigned, mandatory training within the timeframe provided
- Ability to conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports