Invoicing Specialist, Operations Support

About the Role

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance.

Key Responsibilities

• Prepare and process invoices, accruals, and run-rate revenue calculations.
• Own revenue assurance and variance management to identify, investigate, and resolve revenue leakage, billing gaps, and operational exceptions.
• Interpret client contracts and commercial terms, translating them into accurate revenue calculations, billing requirements, and invoice preparation.
• Establish and maintain financial and operational controls to improve the accuracy and completeness of invoicing, billing, accruals, reconciliations, and financial reporting.
• Partner with site-level WFM, BI, and Operations POCs to ensure accurate capture of exceptional and abnormal hours in client dashboards and month-end locked-hours dashboards.
• Validate and incorporate approved exceptional and abnormal hours into final invoices for timely client approval.
• Maintain clear documentation of processes, assumptions, contractual requirements, and revenue calculation methodologies for consistency, client approvals, and audit readiness.
• Collect, validate, and reconcile data from multiple tools and sources for invoice revenue validation, accruals, reconciliations, variance analysis, and financial reporting.
• Develop and maintain standardized reports and dashboards for senior leadership, highlighting key financial and operational trends, risks, opportunities, and business drivers.
• Identify potential financial risks, revenue leakage, billing gaps, and operational exceptions, and proactively communicate them to relevant stakeholders with recommended corrective actions.
• Support client and internal business reviews by preparing financial insights, performance trends, variance analysis, and actionable recommendations.

Requirements & Tech Stack

• Strong focus on data accuracy, integrity, validation, and reconciliation, with a high level of attention to detail.
• Working knowledge of revenue recognition principles, accruals, billing, forecasting, run-rate revenue, and financial variance analysis.
• Strong proficiency in Microsoft Excel, including PivotTables, XLOOKUP/INDEX MATCH, SUMIFS, Power Query, Power Pivot, data analysis, and data visualization.
• Strong understanding of WFM and operational deliverables and metrics, including data validation, reconciliation, exception management, and audit requirements.
• Ability to understand and interpret client contracts, commercial terms, service-level requirements, and performance metrics, and translate them into accurate revenue, billing, and invoicing calculations.
• Ability to drive automation and process improvements using advanced Excel, Power Query, Power Pivot, Power BI, and other reporting or analytical tools.
• Communication and stakeholder management skills.

Qualifications

• Bachelor's Degree
• Ability to build and maintain strong working relationships with global stakeholders.
• Strong ability to prioritize multiple deliverables, manage competing priorities, and meet deadlines.
• Self-motivated, proactive, and results-oriented.
• Strong project and time management skills.
• Ability to work effectively in a dynamic and continuously changing business environment.
• Confidence to provide, communicate, and defend a point of view using data, analysis, and sound business rationale.