Assistant Manager Client Operations

About the Role

This is a 12-month apprenticeship opportunity for a fresher to join the HSBC Asset Management India Pvt Ltd team.

Key Responsibilities

• Ensure timely and error-free reporting of transactions received at the Investor Service Centre.
• Manage customer communication effectively for timely resolution.
• Excel in distribution services and investor services, with a special focus on corporate customers.
• Maintain close interface with service providers and highlight any discrepancies or gaps promptly.
• Explore and process efficiency suggestions to contribute to customer delight.
• Comply with applicable regulatory requirements for the job profile.
• Contribute to the knowledge management initiative of the customer service team.
• Contribute to recruitments, contingency, and leave planning.
• Ensure compliance with the process manual and FIM.
• Excel in the monthly reporting process.

Qualifications

• A good understanding of mutual fund/security markets.
• NISM VA cleared with a valid certification.
• Good verbal and written communication, team and interpersonal skills.
• Inclination to work in a client-facing role with a bent of mind for 'service'.
• Ideally a graduate/post graduate.
• Knowledge of local language will be an advantage.
• Familiarity with AI-enabled tools is an advantage.

Additional Information

• The tenure of the Apprentice will be 1 (one) year as defined under the Apprentices Act, 1961 and Apprenticeship Rules 1992.
• All Apprentices will be featured in the NATS portal as an ‘Apprentice’.
• Upon completion of the one-year Apprenticeship, a Certificate of Proficiency will be issued by the Govt. of India.