HR Operations Executive

About the Role

As an HR Operations Executive within the People Hub, you will be the first point of contact for employees and managers, providing timely and accurate HR support across various HR processes. Working within a shared services environment, you will manage employee inquiries and ensure consistent service delivery aligned with regional policies and global standards. This role is ideal for individuals who enjoy problem-solving, customer service, and delivering high-quality employee support in a fast-paced, global environment.

Key Responsibilities

• Provide HR operational support in line with regional policies, processes, and guidelines.
• Manage employee and manager inquiries through HR case management systems.
• Investigate, resolve, and respond to employee requests within agreed service timelines.
• Prepare and issue standard HR correspondence and documentation.
• Partner with employees, managers, HR Business Partners, and Centre of Excellence to obtain information and resolve queries.
• Maintain accurate employee records and documentation while ensuring data integrity.
• Adhere to confidentiality and data privacy requirements when handling employee information.
• Support global HR projects, process changes, and business initiatives as required.
• Identify opportunities to enhance employee experience and improve operational processes.
• Contribute to knowledge management and continuous improvement activities within the People Hub.

Requirements & Tech Stack

• Strong written and verbal communication skills in English.
• Excellent attention to detail and accuracy.
• Strong organizational and time-management skills.
• Ability to prioritize workload and work under deadlines.
• Customer-focused mindset with a passion for delivering excellent employee support.
• Strong interpersonal skills and ability to collaborate effectively within a team.
• Professional approach with the ability to handle confidential information appropriately.
• Proactive attitude with a continuous improvement mindset.
• Proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook.
• Experience working with case management or HR systems is desirable but not essential.

Qualifications

• Postgraduate degree in Human Resources, Business Administration, or a related discipline.
• 0-2 years of experience in HR Operations, Shared Services, Employee Services, or Administrative Support roles.
• Previous customer service, internship, or HR support experience will be an advantage.

Working Pattern

• Five-day work week.
• Flexibility to work in rotational shifts, including evenings, night shifts, and occasional Sundays based on business requirements and regional support volumes.
• Ability to work effectively in a global environment supporting employees across multiple geographies.