Facility Operations Associate

About the Role

• Position: Supply Chain & Quality Operations Associate
• Function: Operations / Supply Chain
• Work Mode: Primarily on-ground at 3rd-party manufacturing facility
• Type: Full-Time Internship

Key Responsibilities

• Inventory Management

• Track incoming raw materials and their quantities.

• Track arrival of packaging materials, labels, boxes, tins, etc.

• Maintain inventory records and stock movement.

• Verify physical inventory against records.

• Flag shortages, delays, discrepancies, or damaged materials.

• Maintain a clear RM + Packaging + Finished Goods inventory tracker.

• Manufacturing & Batch Audit

• Verify that the correct raw materials are being used.

• Check formulation/batch requirements against approved specifications.

• Verify packaging material before production.

• Check that the correct packaging and labelling is being used.

• Conduct batch-level checks during production and packing.

• Identify deviations, errors, or inconsistencies.

• Document issues and immediately escalate them to the reporting manager.

• Maintain batch-wise records and documentation.

• Dispatch & Shipment Tracking

• Coordinate with the manufacturing facility for finished-goods dispatch.

• Track shipments from dispatch to delivery.

• Maintain shipment tracking records.

• Identify delayed, stuck, or failed deliveries.

• Coordinate with logistics partners wherever required.

• Share shipment status with the internal team.

• Customer Support — Delivery Related

• Assist the customer support function with logistics-related queries (e.g., order status, delivery updates).

• Obtain correct information from logistics and provide accurate shipment updates.

• Weekly Operations Reporting

• Prepare and share a concise weekly report covering:

• Inventory: Raw material received, packaging received, current stock, shortages/discrepancies.

• Manufacturing: Batches produced, batches pending, production issues/deviations, packaging issues.

• Dispatch: Orders dispatched, orders delivered, orders in transit, delayed/failed shipments.

• Action Items: Issues requiring management attention, pending items, expected resolution dates.

Requirements & Tech Stack

• Excel
• Google Sheets
• Inventory tracking tools
• Shipment tracking tools

Qualifications

• Extremely detail-oriented.
• Comfortable working at a manufacturing facility.
• Good with Excel / Google Sheets.
• Comfortable maintaining trackers and reports.
• Strong at follow-ups.
• Comfortable speaking with vendors and manufacturing teams.
• Good at identifying discrepancies.
• Responsible and dependable.
• Comfortable working independently.
• Willing to get into the actual operations on the ground.
• Good written and verbal communication skills.