Team Member, Wholesale Operations

About the Role

The Operations division is responsible for controlling and managing all operational activities. Key activities include activation and managing all loan accounts, disbursement & repayment activities, reconciliation, and submission of MIS to various stakeholders. The Team Member - Wholesale Operations is responsible for executing activities related to repayments, renewals, extensions, and reconciliation for retail customers in the system, capturing the rate of interest on an ongoing basis and generating required MIS at predefined intervals.

Key Challenges

• Ensuring accurate & timely transaction processing at all times
• Piece meal submission of documents causes delay in processing
• Maintaining data accuracy for system entries
• Ensuring timely actionable from the servicing perspective

Key Responsibilities

Disbursement, Repayment & Servicing Activities

• Timely disbursement based on the approved Disbursement Memo, including checking details against Sanction Terms & Conditions.
• Repayment application by checking collection bank statements and payment postings across corporate secured & retail verticals.
• Products in the secured verticals include:
• Wholesale / Large Corporates: Term Loans, WCDL, LOC, DLOC, LAP, LRD, Investment Product - NCD's etc.
• Timely execution of all Part Prepayments with correct effect in the system as per the request received.
• Timely upload of revised repayment structures for exceptional cases post re-schedulement in the system.
• Passing on timely impact of ROI Change, Tenure Change, EMI Change, Due Date Change as per the request received.
• FC letter issuance within defined TAT.
• Tracking of foreclosure payments, update of payments, and termination of loan in the system.
• Timely processing of refund in case of loan termination, loan cancellation cases, and excess refund in case of active cases based on approval from the respective authority and valid request details.
• Ad-hoc receivable / Dues Creation based on approval from the respective authority and with valid request details.
• Ad-hoc Payable/Waiver processing based on approval from the respective authority and with valid request details.
• Client / Bank Reconciliations.
• Moratorium and re-structuring of loans based on revised communication and approval from the respective authority.

MIS & Reporting

• Generate reconciliation MIS and share reports with business, risk, and regulators.
• Provide prompt and accurate service delivery/ad hoc reports in case of requests from the Team Leader/Risk/Relationship Manager.

Audits

• Execute audit actions and provide relevant data to auditors in consultation with the Team Leader.

Enabling Skill Sets & Qualifications

• Compliance mind-set
• Detail & process orientation
• Customer centricity
• Knowledge of corporate finance products

Education & Experience

• Graduate or Post Graduate
• Minimum 0-6 years of experience in operations.