Systems Associate

About the Role

The Systems Associate role sits within the PLM Business Support team in Global R&D. This role supports the ongoing operation of Reckitt’s Product Lifecycle Management (PLM) platforms and the delivery of the PLM 2.0 transformation programme. The team provides business support, user enablement, data management, and process governance services across legacy and future-state PLM solutions, ensuring continuity of operations while supporting the transition to SAP PLM.

Role Purpose

To provide essential user, process, and data support across PLM platforms, ensuring reliable system performance, high-quality data, and a positive end-user experience. The role contributes to operational excellence, continuous improvement, and future system transformation, with particular accountability for supporting master data quality, governance processes, and data standards.

Key Responsibilities

• Provide first-line support to PLM users, troubleshooting issues and escalating where required.
• Document and track system incidents, user queries, and recurring issues to support root cause analysis and resolution.
• Support testing, validation, and business readiness activities for system upgrades, enhancements, and transformation initiatives.
• Assist in gathering user feedback and translating business needs into improvement opportunities.
• Maintain and update SOPs, work instructions, user guides, and training materials.
• Support user onboarding, training delivery, and knowledge-sharing activities.
• Perform routine data validation, cleansing, and quality checks to maintain process integrity.
• Support data migration, data preparation, and data alignment activities across systems.
• Assist in maintaining master data standards, naming conventions, and governance controls.
• Support data quality monitoring, remediation activities, and continuous improvement initiatives.
• Contribute to data governance activities, including stewardship processes, audits, and compliance with established standards.
• Collaborate with colleagues, business stakeholders, and IT&D partners to support operational and strategic objectives.

Qualifications & Experience

Qualifications

• Degree or equivalent qualification in Business, Information Systems, Data Management, Science, Engineering, or a related discipline preferred.

Knowledge & Experience

• Foundational knowledge of PLM systems or related enterprise platforms.
• Understanding of master data concepts and data governance principles.
• Experience supporting users, maintaining data, or operating business systems.
• Experience working with structured data and data quality activities is desirable.

Skills & Competencies

Skills

• Strong attention to detail and analytical thinking.
• Ability to investigate issues and identify practical solutions.
• Effective written and verbal communication skills.
• Proficiency with Microsoft Office applications, particularly Excel.
• Ability to manage multiple activities and priorities effectively.

Competencies

• Customer-focused and service-oriented mindset.
• Strong commitment to data accuracy and quality.
• Collaborative and team-oriented approach.
• Continuous improvement mindset.
• Willingness to learn and develop new technical and business skills.