Communications Trainer

About the Role

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance.

Key Responsibilities

• Build and sustain professional and communication skills for advisors.
• Undergo TTT certification and deliver NH Training to NHT batches.
• Identify learning needs of agents/learners/business as a learning consultant.
• Design training curriculum using the principles of Instructional Design.
• Work closely with the FS V&A team to use floor materials (e.g., recorded calls) in training and customize training.
• Observe and evaluate trainee performance during real-time training sessions.
• Track and maintain trainee attendance and certification records for audit purposes.
• Initiate and participate in team and department projects.
• Conduct refresher or stratified training batches on NHT modules.
• Conduct audits and feedback for the targeted population to improve scores for training throughput or conversion.
• Support the National Command Center with language assessments for hiring when not involved in batches.
• Maintain key MIS related to all activities.
• Willing to work in 24/7 shifts (Day and Night Shifts - Rotational).

Requirements & Tech Stack

• Excellent communications skills (>=6.5 on CAT).
• Good facilitation skills.
• Proficient with MS Office.
• Expertise in Excel & PowerPoint.
• Knowledge of basic banking terminology.

Qualifications

• Under-graduate can also apply.
• Master Trainer would be preferable.
• Good knowledge of V&A and Grammar, Soft Skills, and Facilitation Skills.
• High levels of spoken and written communication.
• Interpersonal and team management skills are a must.
• Ability to interact with different levels in the organization.
• Previous V&A and Soft skills training experience desirable.
• Basic knowledge of Instructional design desirable.
• Exposure to Quality would be preferred.
• CAT scores should be >=6.5.
• No leave in the pipeline for the next 60 days.