Customer Support Executive
Orrica Edge Llp
Indore(Vijay Nagar )0–2 yrs50m agovia Naukri
About the Role
This is a Work From Office opportunity for a Customer Support Executive.
Key Responsibilities
- Make a minimum of 45 outbound calls per day to customers.
- Handle customer queries professionally and provide accurate information.
- Maintain proper call records and update customer details in the system.
- Follow process guidelines, calling scripts, and quality standards.
- Ensure effective communication and a positive customer experience.
- Meet daily calling targets and performance expectations.
Requirements & Tech Stack
- Good English communication skills (Skill Level 4 or above).
- Minimum typing speed of 25 WPM.
- Must be comfortable with outbound calling and customer interaction.
- Candidates must be based in Indore, Madhya Pradesh.
Qualifications
- 12th Pass / Undergraduate.
- Freshers and candidates with 6+ months of BPO experience.
Additional Information
- Experienced candidates must have supporting documents for their BPO experience.
- Freshers must have an Aadhaar-linked bank account with a nationalized bank and must not have previously worked under NAPS.
- Original 12th marksheet required at the time of joining.
Shifts
- Male candidates: Rotational shifts.
- Female candidates: Day shift.
- 9-hour shift within the 7:00 AM - 9:00 PM working window.
Compensation
- Experienced Candidates: Rs. 20,500 CTC per month. Approx. Rs. 15,691 in-hand per month.
- Freshers: Rs. 14,925 monthly stipend (in-hand).
- PF, ESIC, Gratuity, and Medical Insurance for eligible experienced candidates.
- Medical Insurance for freshers.
Contact for Application and Interview Coordination
- Ashish: 9899752171
- Vaishakini: 8143402299
Apply Here: https://www.orricaedge.com/candidates-form/candidates-form?jobId=81cf6472-4d0c-4bae-b247-74f7338ea27d