Residential Installation & Service Technician

Comcast

Key Responsibilities

• Performs installations and changes of service, adhering to company procedures, safe work practices, National Electric Code (NEC), National Electric Safety Code (NESC), and local ordinances.
• Completes all required customer interactions.
• Performs service calls and troubleshoots service from the tap to customer equipment.
• Assesses and designs basic home networks using coaxial cable, Ethernet, Wi-Fi networks, and Multimedia over Coax Alliance (MoCA).
• Completes associated record keeping in a timely manner.
• Determines service acceptability by reviewing and confirming quality of service through applicable tests.
• Adjusts or fixes service to provide the best possible customer experience.
• Determines appropriate placement of Wi-Fi devices and designs Wi-Fi networks, considering Wi-Fi channels, co-channel interference, and channel utilization.
• Provides advanced customer education on device options and sets appropriate expectations.
• Communicates, engages, and educates customers on products and services, including channel lineups, applications, service and equipment use, consumer devices, and company policies.
• Cleans, maintains, and stocks company vehicle and equipment.
• Reports the need for vehicle repair or service.
• Reports accidents, losses, injuries, or property damage to a Supervisor and customer, when appropriate.
• Reconciles with the warehouse regarding issued Customer Premise Equipment (CPE).
• Properly operates and maintains installation tools, technology, and equipment, such as installation hand tools, light power tools, meters, or ladders.
• Demonstrates the ability to navigate digital tools, including work order management and digital diagnostics.
• Obtains and maintains appropriate licensing and/or background checks as required by federal, state, or municipality requirements.
• Uses sound judgment in decision-making, problem-solving, and project management.
• Readily accepts ownership of personal decisions, behavior, and actions.
• Performs jobs from high places (on poles and roofs) using climbing equipment, ladders, and bucket trucks.
• Manipulates objects such as pens, keyboard, mouse, connectors, and fasteners; uses hand tools.
• Lifts and carries loads of 70 lbs. or more.
• Works in confined spaces such as crawl spaces or attics.
• Works while standing 50% - 70% of the time.
• Performs work near power lines and electricity.
• Works in areas with exposure to moderate noise levels.
• Works within manufacturer's rated weight capacity for all equipment, including ladders and aerial lifts.
• Drives a company vehicle safely and responsibly.
• Maintains a valid driver's license.
• Effectively communicates with customers and co-workers.
• Uses close vision, peripheral vision, and the ability to adjust focus.
• Exposure to dogs or other animals in construction areas and home environments.
• Completes required training and passes certification tests within the specified timeframe.
• Works in various weather conditions, including heat, cold, rain, and other precipitation.
• Normal work shift may include weekends, 10-hour days for 4 days a week, and/or mandatory overtime including weekends, evenings, and holidays.
• Meets or exceeds established goals and performance metrics.
• Maintains regular, consistent, and punctual attendance.
• Works nights and weekends, with variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Requirements & Tech Stack

• Customer-Focused
• Professional Etiquette
• Adaptability
• Technical Knowledge
• Self Motivation
• Critical Thinking Problem Solving
• Communication
• Resilience
• Installation hand tools
• Light power tools
• Meters
• Ladders
• Coaxial cable
• Ethernet
• Wi-Fi networks
• Multimedia over Coax Alliance (MoCA)
• Work order management
• Digital diagnostics

Qualifications

• High School Diploma / GED
• Valid driver's license
• Ability to obtain and maintain appropriate licensing and/or background checks.
• Ability to lift and carry loads of 70 lbs. or more.
• Ability to work in confined spaces.
• Ability to work while standing 50% - 70% of the time.
• Ability to work near power lines and electricity.
• Ability to work in areas with exposure to moderate noise levels.
• Ability to work within manufacturer's rated weight capacity for equipment.
• Ability to drive a company vehicle.
• Ability to use close vision, peripheral vision, and adjust focus.
• Ability to work in various weather conditions.
• Ability to work nights, weekends, variable schedules, and overtime as necessary.
• Ability to complete required training and pass certification tests within a specified timeframe.

Compensation

• Base Pay: $22/hour
• Quarterly bonuses
• Paid training
• Comprehensive benefits effective on Day 1: health, dental, and vision coverage, paid time off, company-observed holidays, and discounted cable services.