Client Service Representative
Cape Cod Veterinary Specialists
Hoboken, NJFresher1h agovia LinkedIn
About the Role
Client Service Representative (CSR) at Cape Cod Veterinary Specialists.
Key Responsibilities
- Greet clients
- Answer phones and emails
- Schedule appointments
- Coordinate check-ins and checkouts
- Process payments
- Help clients understand next steps for their pets' care
- Work closely with veterinary assistants, technicians, doctors, and hospital leadership to keep information flowing and ensure patients receive the care they need.
- Multitask effectively, shifting gears when priorities change.
Requirements & Tech Stack
- Strong customer service skills
- Ability to juggle multiple tasks simultaneously (e.g., phone, check-in, scheduling, reassuring pet parents)
- Ability to maintain composure in a busy environment
- Ability to communicate clearly
- Organized
- Dependable
- Ability to work collaboratively as part of a team
- Respectful communication with clients and coworkers
- Eagerness to learn
Veterinary experience is a plus.
Skills developed in busy medical offices, hospitality, retail, or other people-focused roles are transferable.
Qualifications
- Genuine interest in helping people and their pets.
- Ability to be calm and welcoming.
- Ability to meet people where they are.
- Pride in attention to detail.
- Willingness to pitch in and learn.