Jr Contet Moderator

About the Role

The Jr Content Moderator is a full-time, on-site role based in Bengaluru. This position is responsible for reviewing, screening, and moderating online and internal content to ensure it aligns with company guidelines, legal requirements, and brand standards.

Key Responsibilities

• Monitoring user-generated content.
• Identifying inappropriate or non-compliant material.
• Tagging and categorizing content accurately.
• Escalating complex cases to senior team members.
• Collaborating with customer support and immigration consultants to maintain clear, accurate information across platforms.
• Helping to improve content quality and user experience.
• Performing basic data entry, documentation, and reporting on moderation activities.
• Following established workflows and turnaround times.

Requirements & Tech Stack

• Familiarity with web platforms, social media environments, office productivity tools, and content management systems.
• Ability to work ethically with sensitive information.
• Ability to maintain confidentiality.
• Ability to adapt to evolving policies and regulatory requirements in the immigration domain.

Qualifications

• Strong content review and quality control skills, including attention to detail, ability to follow guidelines, and consistency in applying moderation standards.
• Good written and verbal communication skills in English.
• Basic technical and digital skills.
• Problem-solving and analytical skills.
• Strong organizational and time-management skills.
• Relevant qualifications such as a diploma or bachelor’s degree in any discipline are preferred.
• Prior experience in content moderation, customer support, or a related field in digital or immigration services is an added advantage.
• Additional languages are an advantage.