EXECUTIVE N, SMARTCARE

About the Role

The position is that of frontline sales personnel primarily responsible for the growth of retail business in a defined territory through the creation, nurturing, and management of a dealer network and stakeholders including contractors, thereby achieving overall business value and volume targets.

Business Objectives

• Prepare a plan to achieve assigned business objectives for the territory on a monthly level and work towards target achievement.
• Assist dealers in achieving their overall sales targets through regular visits, scheme communication, and timely material service.
• Monitor and ensure the growth of core products along with new and focused products.

Market Development and Intelligence

• Explore and open new dealer counters to expand overall sustainable sales potential in the territorial market.
• Analyze territory-level data to identify gaps and drive necessary initiatives.
• Accomplish growth and value upgradation of the existing dealer network.
• Organize promotional activations and product awareness meets for dealers and contractors.
• Provide timely feedback on market practices and offerings as input for scheme design.

Dealer Management

• Track and resolve dealer queries promptly to maintain a productive relationship.
• Assist dealers in providing solutions to their contractors and end consumers for any complaints or queries.
• Ensure availability of material, services, and promotional tools to the dealer through coordination with other stakeholders.

Collections

• Ensure payment collections from dealers as per set benchmarks.
• Monitor outstanding payments regularly and take measures to minimize overdues.

Contractor Management

• Ensure enrollment, update points, and extend benefits to contractors through dealers as per the defined loyalty program structure.
• Plan and organize product awareness meets for contractors during new product launches.

Customer Complaint Resolution

• Investigate and resolve dealer-level and customer-level complaints within defined timelines.

Reporting and Integration

• Coordinate with other verticals like project sales and services for lead sharing or any other issue as and when required.
• Prepare and share reports such as Daily Visits Report and Territory Monthly Report.

Key Performance Indicators (KPIs)

• Territory Value and Volume Achievement
• Dealer Network Expansion
• Product Level Budget Achievement
• New Products Value Targets
• Collections
• Timely Resolution of Customer Complaints
• Contractor Activation and Addition Percentage
• Payment Collection Efficiency

Qualifications

• Essential:
• Graduate Degree in any stream (BA/B.Sc./B.Com/BBA/BBM/BMS).
• Minimum of 50% marks throughout education without any backlogs.
• Graduation must be through a full-time course.
• Applicants with an Engineering background (B.Tech/B.E./Diploma/B.Pharma) will not be considered.
• Desired:
• Candidates with MBA/PGDM in Sales and Marketing.

Previous Experience

• Essential: Fresher
• Desired: 1 – 6 years of experience in Sales function in any organization.

Functional Competencies

• Product Knowledge
• Analytical Skills

Behavioral Competencies

• Planning and Result Orientation
• Communication Skills (verbal and written)

Additional Requirements

• Role involves visiting dealer counters, requiring extensive traveling.
• Role requires pan-India mobility as it is transferable in nature.
• Proficiency with MS-Office, MS-Excel is mandatory.
• Age to be between 26 - 30 years.