Field Service Engineer, MP

Field Service Engineer

Key Responsibilities

• Field Service & Technical Support
• Perform installation, commissioning, calibration, and preventive maintenance of Electric and DC tools.
• Diagnose tool failures, perform root-cause analysis, and ensure timely repair at customer sites.
• Provide breakdown support on priority to minimize customer production downtime.
• Carry out torque validation, tool performance checks, and process parameter settings as per customer requirements.
• Customer Support & Coordination
• Serve as the primary technical contact for assigned customers.
• Communicate service findings, recommendations, and action plans to customers in a professional manner.
• Support customers in application issues and basic process improvements.
• Maintain strong customer relationships through timely visits, follow-ups, and feedback handling.
• Documentation & Reporting
• Prepare service reports, inspection sheets, and calibration certificates accurately and submit them on time.
• Maintain service records, spare parts usage, and tool history data.
• Update CRM or service portals with service activities, customer updates, and closure details.
• Spare Parts & Inventory Management
• Ensure availability of necessary spare parts for service activities.
• Provide inputs for stocking critical spares based on field observations.
• Handle tools and parts responsibly, ensuring proper documentation for movement and usage.
• Safety & Compliance
• Follow all safety protocols during field service activities.
• Ensure tools and equipment meet compliance standards, customer safety norms, and company guidelines.
• Educate customers on safety practices related to tool operation and maintenance.