Guest Relations Specialist

Golf Island Residences

About the Role

A full-time, on-site role based at Golf Island Residences in New Delhi. This role involves welcoming residents and visitors, managing check-ins and inquiries, and maintaining a professional and friendly presence at the reception area.

Key Responsibilities

• Welcoming residents and visitors
• Managing check-ins and inquiries
• Maintaining a professional and friendly presence at the reception area
• Answering phone calls
• Directing queries to the appropriate team members
• Handling mail and deliveries
• Maintaining visitor logs and basic records
• Supporting administrative tasks such as scheduling appointments
• Coordinating with security and maintenance teams
• Assisting with resident communications and notices
• Consistent adherence to community standards, confidentiality, and excellent service

Requirements & Tech Stack

• Customer service skills
• Communication skills
• Receptionist duties experience
• Clerical skills (basic data entry, record keeping, handling mail, managing appointment schedules)
• Proper phone etiquette (clear speaking, courteous call handling, efficient call routing)
• Fluency in English and local languages
• Familiarity with MS Office or similar software
• Ability to remain calm in busy or challenging situations

Qualifications

• Strong customer service and communication skills to interact effectively with residents, visitors, and internal teams.
• Solid receptionist duties experience, including greeting guests, managing inquiries, and maintaining a professional front desk presence.
• Clerical skills such as basic data entry, record keeping, handling mail, and managing appointment schedules.
• Proper phone etiquette, including clear speaking, courteous call handling, and efficient call routing.
• Prior experience in hospitality, residential communities, or customer-facing roles is preferred.
• A high school diploma or equivalent is typically required.