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Service Engineer
ARCNOVA TECHNOLOGIES
Pune/Pimpri-Chinchwad Area2h agovia LinkedIn
About the Role
Service Engineers at ARCNOVA TECHNOLOGIES work on-site in the Pune/Pimpri-Chinchwad Area in a full-time capacity. This role involves hands-on problem-solving and professional development.
Key Responsibilities
- Visit customer sites to install, commission, maintain, and repair equipment.
- Diagnose and troubleshoot technical issues to minimize downtime.
- Provide technical support, training, and guidance to customers.
- Prepare service reports.
- Ensure service activities meet quality and safety standards.
- Support the sales process by understanding customer requirements and demonstrating solutions.
- Coordinate with internal teams to address technical queries.
- Interact with clients, focusing on service excellence and customer satisfaction.
Requirements & Tech Stack
- Troubleshooting and Technical Support skills.
- Field Service experience for on-site installation, commissioning, and customer visits.
- Maintenance & Repair capabilities.
- Effective Communication skills.
- Ability to read technical drawings.
- Ability to use diagnostic tools.
- Ability to follow safety and quality procedures.
- Basic computer literacy for documentation and reporting.
- Willingness to travel Pan India.
Qualifications
- Diploma or degree in Engineering (Mechanical, Electrical, Electronics, or related field) or equivalent technical qualification.
- Strong customer service orientation.
- Strong time management skills.
- Prior experience in industrial or technical service roles is an advantage.