Technical Sales and Field Service Engineer

About the Role

Seeking a driven and motivated engineer to join our sales team focusing on growing business with existing customers and developing new business. This position will involve applications engineering, sales support, and field service work. Sales Engineers should be comfortable working in a result-driven, fast-paced environment. This position will require some travel for training.

Key Responsibilities

• Provide integrated application engineering and design support for a wide range of ventilation applications, with the goal of providing sustainable products and the latest technologies best designed to meet the customer’s needs.
• Work directly with Engineers, Contractors, End Users, and Food Service Dealers.
• Daily tasks include inside sales support, application engineering, and outside sales.
• Responsibilities will vary and may include presentations, quotes, submittals, technical product support, job site visits, and hands-on troubleshooting as needed.
• Educate and promote CaptiveAire products to users in your market, including conference calls, meetings, organizing presentations, and product demos.
• Research and develop new business opportunities with new and existing users.
• Provide top-notch customer service and willingness to go above and beyond to serve the customer.
• Maintain quick turnaround times.
• Continuously evaluate and improve processes as well as the customer experience.
• Engage in outside sales meetings and calls to build relationships with existing and new customers.
• Perform application engineering to apply our products using sound engineering principles.
• Manage project schedules/plans for installations to ensure equipment is on site when needed, creating satisfied and returning customers.
• Provide service and technical support for existing equipment.
• Support end users to maintain high levels of customer service, from assisting contractors with wiring on site to remote troubleshooting for staff in the kitchen.
• Work on bids, visit job sites, and dedicate time to developing the territory (e.g., giving presentations, visiting new customers, expanding contacts).

Requirements & Tech Stack

• 0-5 years experience
• 4 year technical degree in a mechanical, electrical, construction, or science-oriented curriculum preferred.
• Excellent computer, organizational, and communication/presentation skills.
• Problem solving with a passion for continuous learning.
• Strong desire to interface with the customer.
• Embrace new technologies and business savvy.
• Passion for work with an aggressive nature to succeed.
• Willing to travel for various training opportunities.
• Expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment with CaptiveAire, if not already completed.
• MUST BE A “GO GETTER”!

Qualifications

• Position will involve extensive formalized training plus work under a mentor, developing skills and gaining an understanding of CaptiveAire products, how we go to market, application engineering processes, business development, and sales strategies.
• This position will involve applications engineering, sales support and field service work.
• The projects our team handles are high in volume and unique from one another, spanning throughout the whole course of design, procurement, coordination, and post-sale support.