Executive, Maintenance

About the Role

The Executive - Maintenance role at KONE involves ensuring customer satisfaction through quality service, proactive on-site communication, and accurate work reporting. This role is crucial for maintaining equipment safety, performance, and managing the site environment during service operations.

Key Responsibilities

• Customer Relationship Management
• Responsible for customer satisfaction through quality of service and regular, proactive, and precise on-site communication (callout ETA, job performed, etc.).
• Responsible for accurate and real-time back reporting of work performed (at the equipment level) to ensure the accuracy of e-Optimum and Customer Notification.
• Accountable for maintaining excellent relationships with customers, contact persons, and end-users on site, applying an Ambassador attitude.
• Accountable for equipment safety and performance.
• Accountable for managing the site environment during service operations.
• Accountable for identifying site risks and communicating them to the supervisor.
• Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure.
• Accountable for identifying "unplanned" service repairs based on equipment needs, contacting the on-site contact person, obtaining approval if not covered by the contract, and performing them.
• Service Operations
• Accountable for the end-users' and site safety.
• Accountable for the safe working environment.
• Responsible for safe working practices and carrying out operations according to maintenance and safety instructions.
• Accountable for the execution of service visits (planned maintenance, callouts, and service repairs) respecting the schedule and time limits (callout), quality standards, time allocation, and processes.
• Responsible for effectively planning workload in conjunction with the service supervisor.
• Accountable for raising sales leads to the supervisor.
• Accountable for very precise and timely back reporting of work done according to the process.
• Responsible for submitting time sheets based on execution.
• Responsible for managing proximity stock (shelving, inventory, stock transfer, etc.), identifying spare needs, and requesting spares from the supervisor.
• Responsible for keeping service tooling, van, instruments, etc., safe, maintained, and in good condition.
• Contributes to the ongoing improvement of products, methods, and safety by providing feedback to the PCM organization and the supervisor.
• Leadership / People Management
• Responsible for regular updates to the supervisor on all relevant information.
• Responsible for being familiar with all aspects of lift and associated technology and accountable for attending proposed training.
• May be required to give training/coaching to persons nominated by the supervisor.

Qualifications

• Passion for meeting people.
• Desire to make an impact in the elevator and escalator industry.