Field Service Engineer

About the Role

KB Signaling Inc. has an opening for a Field Service Engineer (FSE). The FSE is an entry-level key role that connects KBS customers to technical support experts for KB Signaling products. FSEs serve customers in the USA and Canada regions across the transit, short-line, and class-one railroads.

Key Responsibilities

• Provide technical instruction and assistance over the phone and in person to customer representatives regarding installation, operation, calibration, repair, and maintenance of railroad equipment.
• Perform on-site installation and maintenance support for railroad signaling equipment and systems, including setup, calibration, operational verification, troubleshooting, and repair.
• Troubleshoot railroad signaling equipment and systems by leveraging a broad understanding of railroad signaling products and employing fundamental engineering principles.
• Respond to requests for emergency troubleshooting and issue resolution needs for railroad customers during normal and non-normal business hours, depending on rotational assignments.
• Maintain knowledge of applicable product line warranties and product technical bulletins, and advise customers accordingly.
• Plan, prepare, and/or execute internal and external training programs to impart product and railroad signaling knowledge.
• Develop and expand personal technical knowledge and expertise regarding railroad signaling equipment (new and legacy) and engineering principles.
• Perform administrative tasks including writing technical reports, ordering lab/field materials, obtaining vendor quotations, preparing status and trip reports, booking travel, shipping material, tracking time, managing expense accounts, and organizing FSE area assets, networks, and tools.
• Operate call systems and issue tracking tools to document customer calls efficiently and thoroughly.
• Provide leadership and technical direction to skilled labor individuals performing work on customer sites.
• Maintain a strong safety mindset, ensuring all executed work reflects technical and safety requirements within all customer and Alstom safety standards.

Requirements & Tech Stack

• Associate in Electronics or bachelor’s degree in EE, EET, Computer Science, Electromechanical Engineering.
• Ability to work individually and contribute to team projects.
• Aptitude and passion for solving complex technical problems.
• Strong written, verbal, and analytical skills.
• Proficient in Microsoft Office.
• Flexibility in relocation.
• Methodical troubleshooting and problem-solving approach.
• Demonstrated ability to work independently in a multi-site, team environment.
• Excellent communication skills (both written and verbal).
• Willingness to travel.
• Ability to travel an average of 30% of the time.
• Operates call systems and issue tracking tools.

Qualifications

• Associate in Electronics or bachelor’s degree in EE, EET, Computer Science, Electromechanical Engineering
• Ability to work individually as well as contribute to a team project
• Aptitude and passion for solving complex technical problems
• Strong written, verbal, analytical skills
• Proficient in Microsoft Office
• Flexibility in relocation
• Methodical troubleshooting and problem solving
• Demonstrate ability to work independently in a multi-site, team environment
• Excellent communication skills (both written and verbal)
• Like to travel