Salesforce Implementation Intern

About the Role

As an Implementation Consultant in Crowe’s Consulting Practice, you will contribute to Salesforce project delivery, gaining hands-on experience with client requirements, solution design, and system configuration. You’ll work closely with experienced consultants, project managers, and developers to support client needs and deliver high-quality solutions. This is an excellent opportunity to start your career in consulting while building deep technical and business skills in the Salesforce ecosystem. Crowe fosters a collaborative, insight-driven culture where your analytical mindset and creativity will have immediate and lasting impact.

Key Responsibilities

• Attend client discovery sessions led by a senior consultant, actively listen, take detailed notes, and assist in documenting business needs, pain points, desired future state, and gaps in processes.
• Translate discovery findings into user stories and acceptance criteria that clearly outline business and system requirements.
• Support creation of project deliverables such as configuration guides, training materials, and solution documentation.
• Collaborate with Analysts, Developers, and Consultants to help resolve questions and support progress.
• Write test scripts for both internal testing and client end-to-end testing, and participate in executing and validating test results.
• Assist in preparing status updates, client communications, and project tracking documents.
• Shadow and support senior team members during client workshops, requirement sessions, and project meetings.
• Over time, take ownership of build activities within Salesforce, including configuration (objects, fields, page layouts, automation, reports, dashboards, security settings) and assisting with integrations, under the guidance of senior consultants.
• Gain hands-on experience with Salesforce best practices to deliver scalable, high-quality solutions across industries, with a particular focus on sales process optimization.

Requirements & Tech Stack

• Actively work toward obtaining Salesforce certifications within the first year, including Salesforce Associate, Administrator, Platform App Builder, Sales Cloud Consultant, and Salesforce Certified Agentforce Specialist.
• Rapidly upskill of the Salesforce platform and be eager to learn best practices, expanding your skills through training, certifications, and hands-on project work.
• Work collaboratively within project teams while managing your assigned tasks with high quality.
• Apply problem-solving and analytical thinking to contribute to client solutions.
• Log your time and project work accurately.
• Communicate clearly and professionally with team members and clients.
• Stay flexible in supporting different roles on a project (e.g., assisting with analysis, configuration, documentation, or testing).
• Participate actively in team culture, contribute ideas, and bring a positive, growth-oriented mindset.
• Maintain a professional and proactive approach when receiving feedback, while being an approachable and collaborative resource for teammates.
• Travel as necessary (less than 30%).

Qualifications

Currently pursuing a bachelor’s or master’s degree in the below areas or a comparable major:

• Business Administration
• Accounting
• Finance
• Operations Management
• Supply Chain Management
• Information Technology
• Information Systems