Supply Chain Manager II, ROC Reactive Scheduling

About the Role

We are looking for a Supply Chain Manager for the Relay Operations Center (ROC) that is in the forefront of solving real-time disruptions in the middle mile transportation network for Amazon North America (NA) and Europe (EU). The candidate is expected to identify patterns of disruptions and work with Tech, Upstream/Downstream teams, and Amazon site partners to create automated solutions. The role is based in Hyderabad and requires willingness to work in a 24x7 environment.

Key Responsibilities

• Think Big and identify improvement opportunities and gaps in existing processes and work with key stakeholders to execute/resolve them.
• Define goals and design a long-term strategy, helping to define vision.
• Ensure customer outcomes are auditable, decisions are data-driven, and work quality is measurable.
• Use expertise and judgment to determine the right stakeholders to take informed decisions.
• Pull data from numerous databases and perform ad hoc reporting and analysis as needed.
• Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
• Manage complex problems/efforts, decisions, and escalations, and mitigate long-term risks.

Requirements & Tech Stack

• Excel (Pivot Tables, VLookUps) at an advanced level.
• SQL.

Qualifications

• Bachelor's degree.
• 3+ years of program or project management experience.
• 3+ years of working cross-functionally with tech and non-tech teams.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• 2+ years of supply chain experience.
• Experience defining program requirements and using data and metrics to determine improvements.
• Preferred: 3+ years of driving end-to-end delivery and communicating results to senior leadership.
• Preferred: 3+ years of driving process improvements.
• Preferred: Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
• Preferred: Experience building processes, project management, and schedules.