Technical Support Engineer

Key Responsibilities

• Ensure compliance with the company's safety, health, and environmental management regulations.
• Manage customer contracts by performing preventative maintenance visits, documenting/delivering reports, and providing on-site remedial support.
• Ensure timely warranty/non-warranty replacement to customers for the respective region.
• Track customer return valves, ensure proper service, and return to the customer.
• Coordinate with the Service Team and cross-functional teams for service activities.
• Understand and follow safety requirements for equipment design, troubleshooting, and operation.
• Ensure proper shutdown service activity with documentation and feedback from the customer.
• Timely submission of service reports and solutions provided to customers.

Requirements & Tech Stack

• Ability to work with minimum supervision.
• Must be able to lift up to 3 Kilogram weight.
• Must be able to distinguish colors.
• Work environment: Manufacturing environment.

Qualifications

• B.E/B. Tech/Diploma/ITI or any degree.
• Experience in Solenoid valves handling.
• Knowledge of field instrumentation pressure, Flow & Temperature.
• Proficiency in Hindi and English language.
• Willing to travel approximately 75% (within country and region).
• Excellent written and verbal communication skills.