Tech Support Intern

Tech Support Intern

Role Overview

BrightCHAMPS is seeking a motivated and detail-oriented Tech Support Intern. This role is ideal for candidates with a strong foundation in SQL, logical reasoning, and technical troubleshooting who are eager to gain hands-on experience in a fast-paced technology environment. The intern will work closely with internal teams and external stakeholders to investigate issues, analyze data, support API-related activities, and help deliver effective technical solutions.

Key Responsibilities

• Assist in resolving technical support tickets and troubleshooting application issues.
• Write SQL queries to extract, analyze, and validate data.
• Investigate data discrepancies and perform root cause analysis.
• Collaborate with Developers, QA, and Stakeholders to resolve reported issues.
• Analyze API requests, responses, and logs to identify errors.
• Use browser developer tools (Network, Console) for debugging and issue investigation.
• Document issues, resolutions, and troubleshooting steps.

Requirements & Tech Stack

• Pursuing or recently completed a degree in Computer Science, Btech, BCA, Engineering, or a related field.
• Good knowledge of SQL (joins, aggregations, filtering, etc.).
• Strong analytical and logical problem-solving skills.
• Basic understanding of APIs, HTTP requests/responses, and common error codes.
• Familiarity with browser developer tools for debugging.
• Good communication skills and eagerness to learn.