Client Relationship Internship

About Arora Planners

Arora Planners is an event management company based in Prem Nagar, Dehradun, Uttarakhand. The company focuses on helping clients plan and coordinate events, transforming their ideas and requirements into memorable experiences. Arora Planners aims to understand each client's needs, provide suitable solutions, and build lasting relationships through professional service and coordination. The company offers an opportunity for aspiring professionals to gain practical exposure to client communication, customer relationship management, sales, and business development in the event planning industry.

Internship Profile Description

We are looking for a proactive, confident, and customer-oriented Client Relations Intern to join Arora Planners for a three-month internship. This role is suitable for candidates interested in client servicing, customer relationship management, sales, and business development.

Key Responsibilities

• Contact existing clients to collect feedback on services and understand their overall experience.
• Follow up with prospective clients regarding enquiries, event requirements, and service offerings.
• Understand client needs and communicate relevant services, packages, and solutions.
• Identify opportunities for repeat business, additional service offerings, and client retention.
• Support sales and business development activities through phone calls, WhatsApp, and email communication.
• Generate new business opportunities by engaging with prospective clients and maintaining relationships with existing clients.
• Respond to client enquiries, questions, suggestions, and concerns professionally and promptly.
• Maintain regular communication with clients to ensure a positive customer experience.
• Assist in coordinating client requirements and communicating relevant details to the concerned team.
• Maintain accurate records of client enquiries, follow-ups, feedback, and sales activities using Microsoft Excel or similar tools.
• Track potential leads and follow up with clients to improve enquiry conversion rates.
• Help identify opportunities to improve client satisfaction and strengthen long-term relationships.
• Collaborate with the team to achieve client servicing and business development objectives.
• Participate in in-person coordination and meetings as required under the hybrid work arrangement.

Requirements

• Must be based in Dehradun, Uttarakhand, India.
• Pursuing or completed a Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.
• Good command of both English and Hindi, with strong verbal communication skills and basic professional writing skills.
• Confidence in communicating with clients over phone calls and digital platforms.
• Strong interpersonal skills and the ability to build and maintain professional client relationships.
• Basic knowledge of Microsoft Excel and data management.
• Good organizational skills, attention to detail, and the ability to manage multiple follow-ups.
• A customer-focused attitude with a willingness to learn about client servicing and sales.
• Problem-solving skills, adaptability, and the ability to work independently when required.
• Ability to coordinate effectively with team members and follow instructions.
• Willingness to work in a hybrid environment and attend in-person meetings or workdays as required.
• Commitment to completing the full three-month internship.

Internship Details

• Duration: 3 Months
• Work Mode: Hybrid — a combination of remote work and in-person work in Dehradun.
• Location: Dehradun, Uttarakhand, India
• Working Hours: Discussable during the selection process, depending on the assigned shift and business requirements.
• Stipend: To be discussed during the interview, in accordance with the company's policy.