Dispatch

About the Role

The Dispatch role is a full-time, on-site position based in Chandigarh, India. The dispatch professional will manage incoming requests, schedule and assign jobs, and ensure accurate communication between customers, field staff, and internal teams.

Key Responsibilities

• Monitor schedules and update systems with real-time status information.
• Respond to phone calls and messages.
• Handle routine issues or delays.
• Maintain detailed records of all dispatch activities.
• Follow standard operating procedures.
• Escalate complex problems to supervisors when needed.

Requirements & Tech Stack

• Basic computer and data entry skills.
• Familiarity with dispatch or scheduling software, email, and spreadsheets.

Qualifications

• Strong communication skills, including clear verbal and written communication, active listening, and professional phone etiquette.
• Solid organizational and time management skills, with the ability to prioritize tasks and manage multiple requests simultaneously.
• Problem-solving and decision-making skills, with the ability to handle unexpected changes and resolve routine issues calmly.
• Interpersonal skills, including teamwork, respect for diverse colleagues, and a customer service mindset.
• Relevant experience in dispatch, customer service, operations, or coordination roles is beneficial.
• A high school diploma or equivalent is required.
• Willingness to work on-site in Chandigarh, India, with reliable attendance and flexibility for operational needs.
• Additional vocational or college-level education in logistics, administration, or a related field is an advantage.