Team Lead, International Process
Tech Mahindra
Pune District, Maharashtra, India2–5 yrs1h agovia LinkedIn
Team Lead - International Process - BPO
Key Responsibilities
- Lead and coach frontline associates.
- Drive SLA, productivity, quality & customer satisfaction targets.
- Manage escalations and stakeholder communications.
- Analyze performance trends and implement process improvements.
- Foster employee engagement and team development.
- Ensure compliance, governance, and operational excellence.
Key Skills
- Leadership
- People Management
- Stakeholder Management
- Customer Experience
- Analytics & Reporting
- Problem Solving
- Excel & PowerPoint
Requirements
- Minimum 2 years' experience as a Team Lead in a BPO International Process.
- Experience in Operations, Customer Service, or Contact Center environments.
- Prior team handling experience preferred.
Location: Pune- Hinjewadi phase 3