Associate

About the Role

The Associate role at Globiva is a full-time, on-site position based in Bengaluru.

Key Responsibilities

• Support day-to-day operations including handling customer interactions via calls, email, or chat.
• Maintain accurate records.
• Follow defined processes and service standards.
• Work on customer service, sales support, retention, or back-office tasks depending on the assigned project.
• Meet performance targets.
• Adhere to quality and compliance guidelines.
• Collaborate with team members and supervisors to resolve issues promptly.
• Learn and use internal tools and systems.
• Participate in training sessions.
• Contribute to a positive and professional work environment.

Requirements & Tech Stack

• Basic computer proficiency, including familiarity with office productivity tools, email, and data entry systems.

Qualifications

• Strong communication skills, including clear spoken and written English.
• Ability to interact professionally with customers and team members.
• Ability to follow processes and guidelines, with attention to detail and accuracy in documentation and reporting.
• Customer-focused mindset, problem-solving ability, and willingness to handle queries, concerns, and escalations effectively.
• Capability to work in shifts as required by business needs.
• Maintain consistent attendance and punctuality.
• Team-oriented approach, openness to feedback, and readiness to learn new processes, tools, and domains.
• Prior experience in BPM, BPO, customer service, sales support, or back-office operations is an advantage but not mandatory.
• Minimum educational qualification: Higher Secondary (12th pass) or Bachelor’s degree in any discipline.