Temp Staff
Oracle
Bengaluru, Karnataka, India1–3 yrs2h agovia LinkedIn
Key Responsibilities
- Ensure the desired Service level Agreements (production, Quality, TAT etc.) are met
- Work on assigned Service requests
- Act as the first point of contact for operations
- Identify improvement opportunities (proactive and reactive)
- Display Customer Centric behavior
Requirements & Tech Stack
- Written and interpersonal communication skills
- Analytical skills
- Problem-solving skills
- Expertise with MS Office
- Customer Centric focus
- Flexible in working in shifts
Qualifications
- Degree in any of the streams
- Good command both in written and verbal communication
- Minimum experience of 1-3 years
An advantage will be:
- Experience in Order Management / IB / OKS / Service Contracts / Account Receivable applications
- Knowledge on cloud business
- Basic reporting and analytics