Control Room Associate, PS LAX

About the Role

PS is seeking a Control Room Associate to support our mission of redefining the way the world travels. In this role, you will contribute to delivering a seamless, elevated, and highly personalized airport experience through operational excellence, strong service instincts, and attention to detail.

Reports to: Control Room Manager

Location: PS LAX (Onsite)

Schedule: Full-time, 5 days/week (may include weekends/holidays/non-traditional shifts). This role is 100% onsite, with a 5-day per week schedule based on operational needs. PS operates a 24/7 facility.

Key Responsibilities

• Daily preparation of operations by gathering and disseminating operational information to all work centers.
• Coordinate the execution of all planned and unplanned operations.
• Initiate and coordinate reservation-related tasks with LAX Airline Carriers.
• Effectively manage PS Terminal relationships with TSA, CBP, LAWA PD, and other LAWA organizations.
• Effectively manage relationships with third-party vendors.
• Coach and deliver feedback for developmental purposes.
• Provide excellent customer service to members, business partners, and PS departments and colleagues.
• Perform any other duties as needed by the operation.

Requirements & Tech Stack

• Ability to utilize Microsoft Office, specifically Outlook, Excel, and Word.

Qualifications

• Must pass a pre-employment background check including drug screening and TSA/CBP clearance.
• Airport experience preferred.
• Minimum education requirement of High School Diploma/GED.
• Experience managing conflict and effective problem resolution.
• Excellent verbal and written communication skills.
• Strong multi-tasking and organizational skills.
• Demonstrated ability to lead teams.
• Must be authorized to work in the United States.
• Requires fully open schedule availability and flexibility, including weekends, holidays, and early morning/late evening shifts.

Benefits

• Medical, dental, vision, life insurance, long-term and short-term disability.
• 401K retirement plan with company matching.
• Health and Dependent care FSA and HSA with company matching.
• Merit-based raises and bonuses.
• 12 PTO Days / 6 Paid Sick Days Prorated Annually.
• Monthly health & wellness and cell phone reimbursement.
• Parental benefits 100% paid up to 6 weeks.
• Friends & Family Discounted PS Use.
• Tuition Reimbursement.
• Paid training.
• Career path with promotion opportunities.

Compensation

• $32.67/hour.
• Training rate: $27.77/hour during the first 90 days.
• Overtime opportunities available.
• This is a full-time, non-exempt role.