Certified Medical Assistant (Float)

About the Role

One Medical is transforming healthcare by making quality care more affordable, accessible, and enjoyable. We are looking for a Certified Medical Assistant to provide an exceptional experience for patients and support their care journey. You will be a patient ambassador, a master of human connection, and a strong drive for service. You will remove barriers to care, ensure the office environment is on brand, and be the first point of contact for patients. You are a team player with innovative problem-solving skills, combining excellent specimen collection technique with tactful interpersonal skills. You possess strong verbal and written communication skills, empathy, focus, and compassion. You thrive in feedback and growth-oriented cultures and are nimble in responding to patient and team needs.

Key Responsibilities

• Use C-I-CARE in all patient interactions (clinical and administrative) to ensure a fluid and positive in-office experience.
• Provide venipuncture services for patients ranging from pediatrics to geriatrics.
• Perform and assist with extended scope duties, including non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
• Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization.
• Answer patient messages, follow up on lab cases, and assist providers and virtual medical teams with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
• Handle all front-of-house duties, including check-in/check-out, insurance verification, paperwork tasks, prepping tests, and tasking to service level expectations.
• Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad hoc requests.
• Perform opening and closing duties, including maintaining the look and feel of patient and employee spaces, restocking supplies, and organization.
• Master the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System.

Requirements & Tech Stack

• Active Medical Assistant certification from NHA, AAMA, NCCT, or the AMT.
• Graduation from a postsecondary Medical Assistant program accredited by CAAHEP or ABHES, or recognized by the United States Department of Education, OR completed relevant Medical Assistant training by any branch of the armed forces.
• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship.
• Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• Strong written and verbal communication skills.
• A High School Diploma or equivalent.
• Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams (experience with remote teams is a plus).
• Ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
• Proven track record of persisting through change, taking action on challenges, and learning quickly and effectively.
• This is a full-time role (40 hours/week) with 8-hour shifts.

Qualifications

• Active Medical Assistant certification from NHA, AAMA, NCCT, or the AMT.
• Graduated from an accredited Medical Assistant program or completed relevant military training.
• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist.
• Strong customer service skills.
• Strong written and verbal communication skills.
• High School Diploma or equivalent.
• Computer proficiency.
• Experience working on collaborative, diverse, multi-disciplinary teams.
• Proven ability to display confidence and instill trust.
• Proven track record of adapting to change and learning quickly.