Product Engineer (AI)
Quest Global
Hyderabad, Telangana, India2h agovia LinkedIn
Product Engineer (AI)
About the Role
Support the scaling of a low code/no code Gen AI team, focused on deploying agentic workflows across Support Operations and Communications teams.
Key Responsibilities
- Building and deploying AI agents using frameworks such as LangChain, Amazon Bedrock Agents, CrewAI, or similar orchestration tools.
- Designing, testing, and iterating on prompts for production-grade use cases including classification, summarization, and reasoning tasks.
- Connecting AI agents to enterprise systems via APIs, webhooks, and event-driven architectures (e.g., ticketing systems like SIM-T, communication platforms, QA tools).
- Applying natural language processing concepts, particularly to ticket triage, root cause analysis, and intent classification.
Requirements & Tech Stack
- Agentic AI / LLM Application Development
- Prompt Engineering & LLM Optimization
- Low Code/No Code Platform Experience: Familiarity with Amazon internal platforms such as:
- Amazon Quick Suite (Quick Flows for task automation and orchestration, Quick Automate for multi-agent enterprise process automation)
- Agent Spaces for building and deploying agentic interfaces
- ProtozoApp for rapid application prototyping and deployment
- Workflow Automation & Integration
- NLP / Text Classification
Qualifications
- Hands-on experience building and deploying AI agents.
- Strong ability to design, test, and iterate on prompts.
- Familiarity with specific Amazon internal platforms.
- Experience connecting AI agents to enterprise systems.
- Understanding of natural language processing concepts.
Nice-to-Have / Secondary Skills:
- Experience with RAG (Retrieval-Augmented Generation) architectures.
- Familiarity with evaluation frameworks for AI output quality (accuracy, hallucination detection, human-in-the-loop review).
- Background in process automation or operations support environments.
- Experience with quality assurance automation or testing frameworks.
- Understanding of escalation logic and severity-based routing.