Senior Associate

Job Title: Senior Associate

Company: Firstsource

Location: Bangalore/Hyderabad/Chennai/Mumbai

Business Unit: Servicing Voice/Non Voice

Skill: NV

Job Summary

Ensure completion of tasks as per the guidelines provided by client.

Knowledge, Skills & Ability

• Knowledge of the US Mortgage Industry (Mortgage Cycle/ Servicing - Default Servicing - Loss Mitigation)
• Knowledge of different types of mortgages, its functioning, and documents involved in Mortgage Processing (Income, Tax, Purchase, Sales Documents)
• Good communication skills (Written and Verbal) for understanding and updating comments, and communicating with various stakeholders.
• Strong Customer Service Skills, Detail Oriented with good analytical skills and the ability to make decisions based on the situation.
• Ability to effectively use a computer with working knowledge of MS Word, MS Excel, and PowerPoint.
• Typing skills: 10 – 20 wpm and good phone/e-mail etiquette.
• Ability to handle and accomplish multiple tasks, follow written and verbal instructions effectively, and understand and perform basic financial transactions.
• Must be a team player.

Responsibilities

• Perform Review on Loan Foreclosure Documents including checking the status of MIN in compliance with the program and Guidelines.
• Provide timely reports and observations during the process.
• Inform certain groups to resolve discrepancies and/or advise of loan status.
• Follows up on outstanding conditions.
• Updating the findings in the system / prescribed format.
• Raising flags on any potential issues.

Education Qualifications

• Graduation is mandatory.

Additional Requirements

• Fresher or Minimum 1 year of experience in Mortgage.
• Flexibility to work in shifts based on client requirements.
• Open to working extended periods/weekends when necessary.