Systems Engineer

About the Role

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The Experience Systems Engineer is responsible for administering and managing Finance systems & applications that support mission-critical business processes. This role serves as the primary process expert in their service area, collaborating with developers, business stakeholders, and other technology teams to support Salesforce end-to-end business processes.

Key Responsibilities

• Own production support and escalation for Zuora Revenue (RMS/RevPro), driving complex incidents from triage through root cause and durable resolution.
• Troubleshoot the complete quote/order-to-revenue flow across upstream order and billing systems; Zuora Revenue processing; and downstream Oracle/ERP, GL, close, reconciliation and reporting.
• Resolve transaction and interface issues involving sales orders, invoices, credit memos, returns, staging failures, Transformation Layer (TL) errors, batch jobs, data quality and controlled reprocessing.
• Support daily RMS operations, month/quarter close, reconciliations, journal validation, reporting extracts and time-sensitive production activities.
• Lead quarterly patch validation, environment refreshes, UAT and regression testing; coordinate Finance, Business, Engineering, integration teams and vendors.
• Reduce repeat issues through monitoring, automation, preventive controls, runbooks and knowledge transfer; mentor support analysts and communicate risks clearly to leadership.
• Collaborate with business users in handling enhancement requests, coordinate application releases, manage testing and deployment activities, and ensure solutions meet business needs.
• Interact with the Zuora Support team to investigate, troubleshoot, and resolve issues related to Zuora Revenue (RevPro).
• Support quarterly/annual SOX walkthroughs and audit evidence requests, ensuring timely, accurate documentation of Zuora Revenue processes and controls.

Requirements & Tech Stack

• Strong hands-on experience supporting Zuora Revenue/RevPro in a complex production environment.
• End-to-end understanding of revenue processes, including contracts, performance obligations, allocation, schedules, recognition, adjustments, invoices and credit memos.
• Ability to trace failures across upstream order/billing applications, integrations, Zuora Revenue and downstream ERP/GL processes.
• Experience troubleshooting SQL/data, interfaces, Oracle staging, batch processing, reconciliation and period-close issues.
• Working knowledge of ASC 606/IFRS 15 and experience operating within SOX-controlled processes.
• Ability to independently lead ambiguous cross-functional problems, make risk-based decisions and explain technical findings in business terms.
• Ability to work during AMER business hours, with flexibility for critical production and close events.

Qualifications (Even Better If)

• Experience integrating Zuora Revenue with CRM/CPQ, order management, billing, middleware and Oracle or another ERP.
• Proficiency with SQL, APIs, file-based integrations, job schedulers, logging and observability tools.
• Experience with UAT, patching, defect management, root-cause analysis and production change controls.
• Background in revenue accounting, Finance systems or enterprise quote-to-cash operations.
• Experience managing vendor cases, service metrics and operational-improvement backlogs; relevant Zuora certification or training is a plus.