Program Assistant
Sevita
About the Role
SpringPath Mental Health Services, part of the Sevita family, offers behavioral health services including Intensive Residential Treatment, Assertive Community Treatment (ACT), and Targeted Case Management. The organization focuses on a person-centered, trauma-informed, culturally responsive, and recovery-oriented approach to support individuals with mental health, psychiatric, or complex needs.
The Program Assistant supports an Assertive Community Team (ACT) that provides care and treatment for clients with significant mental health/psychiatric symptoms, functional impairments, and potential co-occurring chemical dependency. The role is integral to client recovery and involves fostering a work culture of teamwork, professionalism, cultural competency, and adherence to best practices.
Key Responsibilities
- Assist the ACT team with triaging scheduling needs.
- Support crisis assessment, planning, and triage.
- Coordinate care with team members and outside providers.
- Manage the daily schedule, including psychiatric provider scheduling and appointment management.
- Assist the team with resource acquisition and management of ongoing needs.
- Provide phone support to individuals served.
- Make referrals.
- Complete quality assurance activities.
- Track outcomes.
- Perform data entry.
- Track paperwork assignments.
- Provide interventions or support services as outlined by the Individual Crisis/Coaching Support Plan.
- Coordinate with the ACT team and other community resources.
- Treat clients with respect, upholding client dignity and self-determination.
- Complete general office duties.
- Respond professionally to a high frequency of calls from clients and interfacing agencies.
- Adhere to Data Privacy Practices/HIPAA.
- Communicate, receive, and write information clearly and accurately.
- Write progress notes.
- Monitor and maintain client charts.
- Provide objective verbal and written critical incident analysis.
- Document essential activities related to welfare and safety.
- Maintain service standards.
- Achieve client-specific and program outcomes.
- Participate in the performance evaluation process.
- Increase knowledge and skills based on client and program needs.
- Teach others.
- Seek supervisory oversight.
- Seek professional growth.
- Perform other duties as assigned.
Requirements & Tech Stack
- High school diploma or GED required.
- Must be 21 years of age or older.
- Flexibility in work hours is required, including afternoons and evenings.
- Position may require changes in hours for 24/7 program coverage.
- On-call rotation includes emergency response 24/7.
- May require recall to work on short notice or to remain on duty until a need is resolved.
- Ability to problem-solve creatively and independently.
- Ability to intervene in a crisis in a calm, controlled, and effective manner.
- On-call responsibilities require assessment and problem resolution.
- **Adheres to Data Privacy Practices/HIPAA.
- Ability to communicate, receive, and write information clearly and accurately.
Qualifications
- Certified Psychiatric Rehabilitation Practitioner certification is supported.
- Agency encourages staff to seek licensure at the highest standard permitted by their education and experience.
Additional Information
- Schedules available: Full-time, Part-time, and As Needed.
- Full compensation/benefits package for full-time employees.
- 401(k) with company match.
- Paid time off and holiday pay.
- Pay Rate: $22-$22.50