Customer Service Warehouse Associate

About the Role

Ewing Outdoor Supply is seeking dependable, customer-focused team members for its operations team. This foundational role involves customer service, warehouse operations, inventory support, local deliveries, and sales assistance. It is ideal for someone who enjoys being active, working indoors and outdoors, and being part of a fast-paced, team-oriented environment. World-class training is provided.

Key Responsibilities

• Greet customers, answer calls, field questions, and build customer relationships.
• Support customers in selecting landscape materials, outdoor supplies, and irrigation product recommendations.
• Pull, stage, and load customer orders, including stone, soil, mulch, and hardscape materials.
• Maintain a clean, organized, well-stocked, and welcoming warehouse and yard, following all equipment and material-handling safety standards.
• Receive and stock deliveries and transfers.
• Assist with cycle counts and inventory accuracy checks.
• Load and unload materials using company delivery vehicles while following all safety protocols.
• Safely deliver customer materials in company delivery vehicles to local job sites, providing world-class customer service upon arrival.

Requirements & Tech Stack

• Valid driver’s license and clean driving record.
• Ability to lift 50–75 lbs regularly.
• Comfortable working indoors and outdoors.
• Strong work ethic and reliability.
• Basic math and communication skills.
• Eagerness to work as a team and deliver world-class customer service.
• Comfortable working most of your shift on your feet and performing repetitive physical tasks, such as stooping, squatting, and lifting items above your head.
• Comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to perform in fast-paced environments.
• Excellent organizational and time management skills.

Qualifications

• Warehouse associate experience (preferred but not required).
• Delivery driver experience (preferred but not required).
• Forklift Certification (preferred but not required).
• Knowledge of irrigation, plumbing, or landscape materials (preferred but not required).
• Bilingual (Spanish & English) (a plus).
• Ability to operate forklifts and tractors (willing to train).
• Proven work experience as a Customer Service Associate, Sales Associate, or similar role (bonus points).

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• Profit Sharing