Educator, Valencia Town Center

About the Role

The Educator role is the foundation of lululemon's success, focused on creating world-class customer service in retail stores. Educators engage with guests, provide product education, and share the company's community and culture authentically.

Key Responsibilities

Guest Experience

• Interact with guests to ensure a great guest experience that values their time.
• Assess guest needs to provide customized, effective purchase and return solutions.
• Provide technical product education, articulating product value and benefits.
• Facilitate a seamless end-to-end guest experience through accurate and timely transactions.
• Execute market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, ship from store) according to company standards.
• Move dynamically on the floor to engage with guests and attend to store needs.
• Receive guest feedback and partner with store leadership to take appropriate action.

Working With Others

• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.

Operations

• Perform product presentation tasks (e.g., organizing items, restocking, destocking) according to company standards.
• Use in-store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed to maintain the store's luxury environment.
• Understand and adhere to people safety policies and procedures.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

Key Skills & Core Values

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences.
• Integrity/Honesty: Behaves in an honest, fair, and ethical manner.
• Guest Experience: Enjoys working and connecting with, understanding, and helping guests.
• Personal Responsibility: Accepts responsibility/accountability for actions; is dependable.
• Self-Awareness: Is aware of how words or actions may be perceived by or affect others.
• Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives.
• Enthusiasm: Is enthusiastic about one's own work; looks for ways to make work fun and engaging.

Requirements & Tech Stack

Eligibility

• Must be legally authorized to work in the country where the store is located.
• Must be 18 years of age or older.
• Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only).
• Must have the ability to travel to the assigned store with own transportation methods.

Availability

• Willing to work a flexible schedule including evenings, weekends, and holidays.

Willingness Requirements

• Willing to work in an environment with bright lights and loud music.
• Willing to move through a store for most of a shift.
• Willing to move boxes weighing up to 30 lbs (13.6 kg).
• Willing to work as part of a team and also complete some work independently.

Qualifications (Job Assets - Nice to Have)

• Education: High school diploma, GED, or equivalent.