Business Support Coordinator, Mfg

About the Role

The Business Support Coordinator will process customer orders, handle phone calls, and assist the Finance and Manufacturing Business Support Manager – Mfg. supporting business operations and entry-level accounting tasks. They will handle customer and vendor data, process vendor and customer transactions, generate reporting, and interact with customers, vendors, and other functional team members.

Key Responsibilities

• Create production work orders and packing slips for shipping goods.
• Manage customer invoicing, generating and sending monthly statements, customer cash application, and follow up on past-due invoices.
• Work with the Finance and Business Support Manager to collect delinquent receivables.
• Create purchase orders for work orders (production materials), shop, and office supplies.
• Process vendor invoices in QuickBooks and manage payables for disbursements.
• Obtain support for and properly record purchasing card charges.
• Maintain document retention for areas of responsibility.
• Daily interaction with operations, customers, vendors, and the sales force.
• Manage incoming phone traffic and direct calls as necessary.
• Manage and address customer service and vendor correspondence (emails and phone calls).
• Greet and escort clients and visitors professionally and friendly.
• Update monthly maintenance reports used by operations.
• Assist the Accounting Manager in creating, revising, and updating reports, such as month-end inventory, sales reports for closing, and shop output ratios to determine efficiency.
• Evaluate and set up new customers and vendors.
• Input new inventory items into the inventory management system and maintain accurate stock records.
• Analyze, input, and retain hardware by customer and tool number for future repairs.
• Compile, analyze, and maintain weekly machinist output data to monitor production performance, support operational planning, and identify efficiency trends.
• Oversee quote follow-up activities for manufacturing and repair orders to support customer engagement, improve quote-to-order conversion rates, and maintain strong customer relationships.
• Track and report daily operational and sales KPIs, providing timely insights on vendor delivery performance, quote expiration status, incoming sales, and progress toward sales goals.
• Foster the MSC Culture in the department and throughout the company.
• Participate in special projects and perform additional duties as required.

Requirements & Tech Stack

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• QuickBooks
• Ability to operate a multi-line telephone

Qualifications

• High School Graduate (required)
• Ability to perform several tasks concurrently with ease and professionalism
• Ability and knowledge to use Word, Excel, Outlook, and QuickBooks
• Ability to operate a multi-line telephone
• Ability to assist in training others