Veteran Service Care Coordinator, Part Time

About the Role

The Veteran Service Care Coordinator is a part-time role at Marshfield Clinic Health System, located in Minocqua, WI. This position is dedicated to serving Veterans and their caregivers, facilitating access to essential services and building strong community connections.

Key Responsibilities

• Act as a liaison between Marshfield Clinic Health System, the VA, and the community.
• Screen for medical and social needs, mental health conditions, and VA eligibility.
• Optimize care coordination and clinical outcomes.
• Provide clinical, clerical, and technical support.
• Connect Veterans with healthcare services, community resources, and the VA.
• Assess Veteran needs, offer social support and coaching.
• Develop individualized action plans covering military history, VA benefits and eligibility, preventive health needs, and personal health goals.
• Help Veterans access earned services through the VA and community partners.
• Collaborate with healthcare teams, including clinicians, discharge planners, and community partners.
• Support safe and effective transitions of care, including post-discharge needs and continuity between hospital, VA, and community-based services.
• Verify service authorizations.
• Maintain communication with the VA.
• Track program data.
• Ensure compliance with Sanford Health and VA standards.
• Contribute to system and process improvement by sharing best practices.
• Develop educational materials.
• Assist with staff and clinician education.
• Support program goals focused on seamless VA–community care integration, addressing unmet needs, and strengthening Veteran-centered services.

Requirements & Tech Stack

• Sanford Health and VA standards.
• VA benefits and eligibility.
• Military history.
• Preventive health needs.
• Personal health goals.

Qualifications

• Some post-secondary coursework in a health-related field or military equivalents.
• One year of experience working or volunteering in a direct service role with customer interaction (e.g., human services, healthcare, community outreach, or health education).
• Experience working with the needs of the Veteran population or Military service is preferred.
• Current license/certification such as American Association of Medical Assistants (AAMA), Registered Medical Assistant (RMA), Licensed Practical Nurse (LPN), Community Health Worker (CHW), Motivational Interviewing (MI), or health coaching credentials (e.g., CHC, ACE, Wellcoaches, CTI) is preferred.
• Relevant military medical training is preferred, including but not limited to: Medical Specialist (68W), Hospital Corpsman (HM), Aerospace Medical Service Specialist (4N0X1), Combat Medic (68W), Independent Duty Medical Technician (4NOX1C), Pharmacy Specialist (68Q), Pharmacy Technician (HM-8404, 4T0X1).