Order Processing Specialist, Fully Remote

About the Role

Certco is seeking an Order Processing Specialist to join our Warehouse team in a fully remote position. This role is crucial for ensuring customers receive their orders efficiently. You will process and coordinate customer orders, collaborating with various internal teams and external partners. This position offers variety, problem-solving, communication, and independent work.

This is a fully remote position. In-person training will be required, and occasional onsite visits may be needed.

Key Responsibilities

• Process customer orders for Woodman’s and conventional customers.
• Allocate orders for buyers and release orders for warehouse picking.
• Communicate with customers regarding order needs and updates.
• Complete invoicing throughout the day.
• Monitor cross-dock and debit orders to ensure accuracy.
• Coordinate with IT to resolve order processing and invoicing issues.
• Process special orders, food show samples, and special events.
• Ensure special orders are ready to be released in the quantities requested.
• Schedule receiving appointments with trucking companies and brokers.
• Communicate with Procurement regarding purchase orders and updates.
• Follow up with carriers and brokers regarding missed or delayed deliveries.
• Help ensure inbound product is received before customer orders are released.
• Maintain processing and invoicing documents and procedures.
• Provide weekend order-processing coverage when needed for vacations or sick days.

Requirements & Tech Stack

• Strong communication and interpersonal skills
• Excellent attention to detail and accuracy
• Ability to manage multiple priorities and coordinate several activities at once
• Comfortable communicating with customers, coworkers, vendors, carriers, and other business contacts
• Ability to work independently with minimal supervision
• Strong organizational and problem-solving skills
• Ability to gather information, work with data, and identify solutions
• Knowledge of warehouse or shipping/receiving operations is preferred
• Strong math skills

Qualifications

• High school diploma or equivalent

Schedule

• Four 10-hour shifts per week (Wednesday - Saturday)
• Requires a 5:00 AM start time
• Shift length may vary depending on workload, and occasional daily overtime may be required.
• Weekend coverage may also be needed on an as-needed basis.