Clinic Office Assistant, OB/GYN

Job Title: Clinic Office Assistant - OB/GYN

Location: Grandview Medical Center - Birmingham, AL

Hours of Operation

• Monday - Thursday: 8:00 AM - 4:30 PM
• Friday: 8:00 AM - 12:00 PM

(No weekends, No holidays, No Call)

Job Summary

The Clinic Office Assistant provides administrative and clerical support for efficient clinic operations. Responsibilities include patient check-in/check-out, appointment scheduling, handling patient inquiries, processing payments, and maintaining accurate records. The role also supports healthcare providers and aims to ensure a positive patient experience.

Key Responsibilities

• Greet and assist patients during check-in and check-out, ensuring accuracy of patient information and documentation.
• Schedule patient appointments, obtain pre-certifications, and coordinate with providers for testing, procedures, and surgeries.
• Collect time-of-service (TOS) payments, issue invoices, and process financial transactions per clinic policies.
• Maintain and update patient records, ensure quality control, and address gaps in care.
• Answer phone calls, respond to inquiries about clinic policies and services, and route messages appropriately.
• Enter charges and code invoices for billing, ensuring accuracy and timely processing.
• Monitor and maintain office and clinic supply inventory, placing orders as needed.
• Assist in handling physician call schedules, provider reimbursements, and license renewals.
• Support clinical staff as needed, including assisting in triage and coordinating patient referrals.
• Ensure a clean and organized work environment, following infection control and safety protocols.
• Perform other duties as assigned.
• Maintain regular and reliable attendance.
• Comply with all policies and standards.

Requirements & Tech Stack

• Electronic Medical Records (EMR) systems
• Office software
• Medical terminology (preferred)
• Scheduling (preferred)
• Billing (preferred)
• Insurance verification (preferred)

Qualifications

• 0-2 years of experience in a medical office, clinic, or healthcare administrative setting required.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced healthcare environment.
• Customer service-oriented with a professional and courteous demeanor.

Licenses and Certifications

• Certified Medical Office Administrative Assistant (CMAA) preferred.

Additional Information

• Applicants must be authorized to work in the U.S. for an employer.