Client Support Specialist

About the Role

We are a technology-driven company empowering people and improving organizations, one payment at a time. Our mission is to give companies the tools they need to change the future of their business. In this role, you will provide exceptional technical support and customer service to our partners and merchant clients, serving as a key point of contact for troubleshooting, issue resolution, and professional communication.

Key Responsibilities

• Independently assist merchants and partners with payment-related inquiries, technical issues, and account support needs, including transaction processing, authorizations, batching, settlement, and deposits.
• Configure and support payment solutions, including payment terminals, online payment methods, and related integrations.
• Provide professional and knowledgeable customer service to clients through phone, email, and chat interactions.
• Collaborate with internal teams to investigate, escalate, and resolve complex technical issues.
• Develop a strong understanding of company processes and departmental functions to effectively support client needs.
• Demonstrate initiative, strong problem-solving skills, and the ability to work independently while contributing to a team environment.
• Perform other duties as assigned.

Requirements & Tech Stack

• Payment processing environments
• Payment authorizations
• Batching
• Clearing
• Settlement
• Payment terminals
• Payment gateways

Qualifications

• 6+ months of relevant experience
• Spanish speaking preferred
• Proficient in Microsoft Word/Excel
• High School Degree
• College degree preferred

Skills

• Extremely detail-oriented
• Ability to multi-task
• Good interpersonal skills
• Strong communication skills
• Strong relationship building skills
• Influencing skills
• Build solutions/problem solver