Customer Success Executive

About the Role

The Customer Success Executive will be responsible for supporting and engaging client organizations using UEIBI’s EMPLOYEE REVIEW SYSTEM. This is a full-time, on-site role based in Gurugram.

Key Responsibilities

• Onboarding new customers.
• Guiding customers through product features.
• Resolving customer queries.
• Ensuring effective use of the platform.
• Monitoring customer interaction and usage data.
• Identifying opportunities to improve customer satisfaction and retention.
• Coordinating with internal teams to address issues or enhance product capabilities.
• Maintaining regular communication with client stakeholders.
• Providing proactive customer support.
• Preparing basic reports and updates on account health.

Qualifications

• Strong Customer Satisfaction and Customer Retention skills, with a focus on building long-term relationships.
• Solid Customer Support and Account Management skills to handle day-to-day interactions and oversee client accounts.
• Good Analytical Skills to interpret customer data, identify trends, and suggest improvements.
• Strong communication and interpersonal skills, with the ability to explain technical concepts in clear, accessible language.
• Ability to work collaboratively with cross-functional teams.
• Ability to manage multiple customer engagements simultaneously.
• Prior experience in customer success, account management, or client servicing in a SaaS or HR-tech environment is an advantage.
• Bachelor’s degree in Business, Management, Communications, or a related field is preferred.