Customer Success & Growth Associate
CO-Ver, Inc.
Jacksonville, FL0–2 yrs3h agovia LinkedIn
About the Role
CO-Ver, Inc. is seeking an early team member for the Customer Success & Growth Associate role. This position offers the opportunity to learn both customer success and sales concurrently, contributing to the development of customer experience, product improvements, and customer acquisition strategies for an AI-powered construction tech platform.
Key Responsibilities
- Onboard new customers:
- Manage onboarding from kickoff to first win.
- Set up accounts, lead training sessions, and help customers analyze their first change orders.
- Build and refine the onboarding playbook, customer guides, and training materials.
- Make customers successful:
- Serve as the primary contact for customers, answering questions and troubleshooting issues.
- Collaborate with product and operations teams to resolve customer challenges.
- Track adoption and engagement metrics.
- Identify accounts needing attention and opportunities to expand customer usage.
- Relay customer feedback, workflows, questions, and feature requests to the product team to inform the roadmap.
- Fuel the sales pipeline:
- Respond promptly to inbound leads from demo requests, website inquiries, events, and referrals.
- Conduct discovery conversations to understand prospect needs and qualify fit.
- Hand off qualified opportunities to sales with clear context.
- Support demos and follow-up efforts.
- Maintain accuracy and currency in HubSpot.
Requirements & Tech Stack
- Proficiency in HubSpot CRM is a plus.
Qualifications
- Experience in customer success, account management, sales development, customer support, or another client-facing role.
- B2B SaaS experience is a plus.
- Clear, confident communication skills for explaining technology.
- Strong follow-through and ownership.
- Curious problem-solver with a desire to understand and improve customer workflows.
- Organized and self-directed, capable of managing multiple priorities in a fast-moving environment.
- Comfortable with CRM tools.
- Bachelor’s degree in Business, Communications, Construction Management, or a related field, or equivalent practical experience.
Bonus Points
- Experience in construction, real estate, or development.
- Prior SDR or BDR experience.
- Curiosity, strong communication, reliable follow-through, and willingness to engage with prospects.