Logistics Associate

About the Role

The Logistics Associate is a developmental role designed to build a strong foundation in the end-to-end fuel and lubricants distribution process. This role will learn to work with competing priorities, solve logistical challenges, use analytical resources, and coordinate with drivers, operations, and customers to ensure efficient and reliable service.

Key Responsibilities

• Planning, Routing, & Operational Support
• Learn the fuel and lubes distribution life cycle, including order intake, planning, routing, dispatch, delivery, and billing.
• Learn and use logistics e-learnings and SOPs to support day-to-day operations.
• Support Logistics Specialists in planning and optimizing delivery routes using Skybitz.
• Coordinate with Terminal Managers on driver scheduling, staffing needs, and planning of daily delivery activities.
• Assist with entering and creating fuel and lubes orders, building the technology proficiency needed to plan and create orders independently.
• Support the dispatch of fuel orders in accordance with DOT regulations and in the most cost-efficient way possible.
• Learn DOT regulations, including hours of service, and work with Terminal Managers and logistics leaders to monitor driver compliance using telematics.
• Monitor tank levels, order status, and route progress, and escalate exceptions to the Logistics Specialist or Terminal Manager.
• Collaborate with Terminal Managers and logistics leaders to document and resolve service delivery issues such as retains, cross drops, spills, runouts, or mispulls.
• Follow and reinforce safety policies/procedures as established by EHS.
• Execute processes, best practices, and initiatives as defined by leadership.
• Contribute to daily operations and routing efficiency by finding creative solutions to resource challenges.
• Progressively take on routing and dispatch responsibilities as knowledge and proficiency are demonstrated.
• Communication, Collaboration, & Teamwork
• Assist in communicating information and delivery instructions to drivers, including schedules, route changes, road conditions, and other changes that may affect delivery schedules.
• Support the communication of special delivery information to pricing and billing teams.
• Report equipment breakdowns and maintenance requirements to the Fleet Dept. promptly.
• Attend and participate in safety and all other training provided.
• Report unsafe or near miss situations, and incidents to EHS and management promptly.
• Foster teamwork and collaboration across departments to resolve service issues efficiently.
• Customer & Sales Support, Process Improvement, & Special Projects
• Handle inbound customer inquiries to provide ETAs and route other requests to the appropriate team member.
• Support outbound customer calls to confirm or follow up on special delivery requirements.
• Partner with Sales Support (OSS) and Sales representatives to understand customer needs, delivery requirements, and how logistics supports the customer experience.
• Gather, organize, and analyze logistics data (e.g., delivery volumes, on-time performance, route efficiency) and help prepare reports for leadership.
• Identify inefficiencies and contribute continuous improvement ideas to the Logistics team and management.
• Participate in special projects and strategic initiatives that support logistics performance and evolving business needs.
• Other duties as assigned.

Requirements & Tech Stack

• Microsoft Office products proficiency is required.
• Skybitz technology (for route optimization).
• Telematics (for driver compliance monitoring).

Qualifications

• No direct experience necessary.
• Valid Driver’s License.
• College degree preferred.
• Bachelor’s Degree in Logistics, Supply Chain, or a related field preferred.
• Industry experience preferred but not required: Oil & Gas/Fuels/Lubricants.
• Bi-Lingual preferred but not required.

Knowledge, Skills, And Abilities

• Must possess effective written and oral communication skills.
• Must have excellent critical thinking, problem-solving, and interpersonal skills.
• Ability to manage multiple priorities simultaneously.
• Ability to stay composed under pressure and demonstrate sound judgment in high-stakes situations.
• Strong organizational skills and attention to detail.

Physical and Environmental Conditions

• This job operates in an office environment.
• This role routinely uses standard office equipment.
• The employee is occasionally required to stand, walk, sit, use hands to handle or feel objects, reach with hands and arms, stoop, kneel, crouch, or crawl; talk or hear.
• This position may require travel via vehicle and airplane.
• Employee may be required to sit for long periods of time.
• This position may occasionally lift or move up to 15 pounds.

Position Type/Expected Hours of Work

• This is a full-time position.
• This position may require weekend work and extended hours upwards of 50 hours per week.